Multiple Choice Flashcards on 02 Certified AI Program Manager - CAIPM / 04 In...

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Flashcard Practice Certified AI Program Manager - CAIPM Multiple Choice

A retailer wants a GenAI assistant to answer customer questions about return policies, order status, and warranty terms. Early tests show confident but outdated policy answers. Which selection decision best addresses the issue?

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Select a model based mainly on public benchmark scores for general reasoning Choose a solution that combines retrieval from approved policy content, order-system integration, citations, and escalation rules Use the current tool and add a disclaimer that answers may be outdated Increase the response creativity so answers sound more natural to customers

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